Refund and Returns Policy – LIFETOPICS
Effective Date: February 17, 2025
At LIFETOPICS, we strive to ensure that you are fully satisfied with your purchase. If for any reason you are not completely happy with your order, we offer a clear and easy return and refund process. Please read our policy carefully to understand your rights and how to proceed with returns or exchanges.
1. Eligibility for Returns
To be eligible for a return, the following conditions must be met:
✔ Return Window: Return requests must be made within 30 days of receiving your order.
✔ Condition of Item: The item must be unused, in original condition, and with all tags and packaging intact.
✔ Proof of Purchase: A valid order confirmation or receipt is required for all returns.
✔ Non-Returnable Items: Items marked as final sale, personalized, or used are not eligible for return.
2. How to Initiate a Return
To start the return process, please follow these simple steps:
1️⃣ Contact Us: Email us at contact@lifetopics.xyz with your order number and reason for return.
2️⃣ Return Authorization: Once we receive your request, we will provide a Return Authorization (RA) number and detailed instructions on how to return the product.
3️⃣ Pack the Item: Carefully package the item with its original packaging and any accompanying accessories.
4️⃣ Return Shipping: You are responsible for the return shipping fees unless the item is defective or incorrect.
3. Refund Process
Once we receive and inspect your returned item, we will process your refund within 5-7 business days.
✔ Refund Method: Refunds will be issued to your original payment method.
✔ Non-refundable Fees: Shipping fees are non-refundable, except in cases of damaged or incorrect items.
✔ Inspection: Items will be inspected to ensure they meet our return conditions. If the item is returned in unsatisfactory condition (e.g., used, damaged, or missing parts), the return may be denied, and the item will be sent back to you.
4. Exchanges
We offer exchanges for defective or damaged items. If you wish to exchange an item for a different size or color, please contact us within 7 days of receiving your order for assistance.
✔ Stock Availability: Exchanges are subject to availability. If the desired item is out of stock, you may choose a different product or request a refund.
5. Late or Missing Refunds
If you haven’t received your refund after 5-7 business days, please:
✔ Check your bank statement: Sometimes, it may take additional time for the refund to be reflected in your account.
✔ Contact your bank or credit card company: Processing times may vary depending on the financial institution.
✔ If you have done all of the above and still haven’t received your refund, please contact us at contact@lifetopics.xyz.
6. Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us immediately at contact@lifetopics.xyz with:
✔ Photos of the damage or incorrect item.
✔ Order number and a brief description of the issue.
We will provide instructions for returning the item and offer a replacement or full refund based on your preference.
7. Contact Us
For any questions or concerns about returns or refunds, feel free to reach out to us:
📍 Address: 2561 Skips Lane, Phoenix, Arizona, United States
📞 Phone Number: 928-446-6575
📧 Email: contact@lifetopics.xyz
🌐 Website: https://lifetopics.xyz/
Thank you for choosing LIFETOPICS—where fashion meets satisfaction!